Terms & Conditions

Terms & Conditions

Damage Due to Heat.

As items leave our factory in good condition, we cannot recognize claims for damage that occur due to things beyond our control such as atmospheric, climatic or other conditions beyond our control. The most favourable storage temperature for chocolate products is between 18ºC – 22ºC and not in direct sunlight.

 

GST

All pricing is charged in Australian Dollars and includes GST. A GST invoice may be supplied if requested. We are an Australian registered company with an ACN, ABN.

 

Incorrect order received

Although we are diligent and make every effort to ensure that all orders are correct and accurate.  It is possible that mistakes occur. If this occurs, we have the following solutions for you to choose from

1)
You can mark the package ‘return to sender’ and return it to the postman. As soon as we receive the package, we will send through the correct order, with some complimentary gifts.

2) 
You can keep the order if you are happy to do so. If the order received was worth less than your order we can make up the difference by sending more stock to make up the value of your order.

3) You can send back the order and receive store credit.

Returns

We offer a full refund policy, as long as a refund is not claimed due to damage from weather or atmospheric conditions. If you are not satisfied with your purchase, or feel that it is not as described, we will refund your money once all the order has been received by us.

 

Credit Card Security

Feel reassured when using our site that you are covered with up to 256-bit encryption. Nutsandsweets.com.au also uses Paypal Express Checkout. Paypal Express uses technology to ensure that transaction details are protected and cannot be read over the Internet.